Shipping policy
We're proud to offer ✈️worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.
Shipping Costs: Shipping costs are determined based on the order total and destination.
United Kingdom: Orders exceeding £39.99* (excluding Northern Ireland, Isle of Man, and Northern Scotland) qualify for free standard shipping. For orders below this threshold, shipping charges will apply.
Europe: £99.99* qualify for free standard shipping. For orders below this threshold, £9.99 shipping fee charges will apply.
Shipping Methods: We offer various shipping methods to accommodate your preferences and urgency. These methods include standard and express shipping. Each method has its associated costs and estimated delivery times, which will be presented to you during the checkout process.
Delivery Times: Delivery times depend on the chosen shipping method, destination, and product availability. We strive to provide accurate delivery estimates, but please note that unforeseen circumstances such as weather conditions or transportation disruptions might affect delivery times.
Order Processing: Orders are typically processed within 1 business day from the date of order placement. Processing times may vary during peak seasons or promotional events.
Tracking: Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and get real-time updates on its status.
Shipping Partners: We collaborate with reputable shipping partners to ensure reliable and secure delivery of your orders. Our partners adhere to high-quality standards to safeguard your items during transit.
Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delivery issues arising from incorrect or incomplete address information.
Failed Delivery Attempts: If our shipping partner is unable to deliver your package after multiple attempts due to the recipient's absence, a collection point or re-delivery instructions may be provided. It's important to promptly follow these instructions to avoid any further delays.
Returns and Shipping Costs: In the event of order cancellations or returns, the customer is responsible for any associated shipping fees. These costs will be deducted from the refunded amount. Please refer to our Returns Policy for detailed information.
Shipping Restrictions: Certain products may be subject to shipping restrictions or regulations, which could impact delivery to specific regions. We advise reviewing product-specific information before placing an order.
Contact Us: If you have any inquiries or concerns regarding shipping, delivery, or tracking, please don't hesitate to contact our customer support team by email: contact@petspacestores.com. We are here to assist you.
For Custom Item
Free shipping for all customised orders. Available to ship to UK, Europe, USA, Canada and Australia.
Delivery times vary based on whether your products are customized. Typically, orders take between 10 and 20 business days to be processed, shipped, and delivered across all regions. For specific details regarding customized products, please consult the product description on the respective product page. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor its progress. Thank you for your patience and understanding.
By placing an order on our website, you acknowledge that you have read and agree to abide by these Shipping Terms and Conditions. These terms are subject to change, and any updates will be reflected on our website.